🚚 Shipping & Payments

Everything you need to know about getting your Kimone's Hair Deluxe order to your door — fast, safe, and secure.

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📦 Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. You’ll receive a shipping confirmation email with your tracking number once your order is on its way!

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🌍 Shipping Rates & Delivery Times

We ship worldwide to bring you the best human hair wigs, glueless lace fronts, and HD lace wigs no matter where you are. See estimated delivery times by region below.

🌎 Region	📬 Carrier / Method	⏱ Estimated Delivery	💰 Rate
🇺🇸 United States	Free Ground Shipping	3–5 Business Days	FREE
🇺🇸 United States	USPS Standard	2–5 Business Days	Standard rates apply
🇺🇸 United States	USPS Priority Mail	1–3 Business Days	Standard rates apply
🇨🇦 Canada	UPS International	2–3 Business Days	Standard rates apply
🇬🇧 United Kingdom	Express International	3–7 Business Days	Standard rates apply
🇪🇺 Eurozone (AT, BE, FI, IE, PT, ES)	Express International	1–5 Business Days	Standard rates apply
🇫🇷 France	Express International	1–5 Business Days	Standard rates apply
🇿🇦 South Africa	DHL International	6–14 Business Days	Standard rates apply

* Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

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🔍 Track Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number. Track your shipment anytime on our dedicated tracking page.

Track My Order

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🌐 International Orders & Customs

International customers are responsible for any customs fees, duties, or import taxes charged upon delivery. These are determined by your local customs authority and are not included in your order total. Kimone’s Hair Deluxe is not responsible for delays caused by customs processing.

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💳 Accepted Payment Methods

We make checkout easy and secure. Choose from a wide range of trusted payment options:

💳 Payment Method	ℹ️ Details	🌎 Availability
Visa / Mastercard / Amex / Discover	All major credit & debit cards accepted. Charged at time of order placement.	Worldwide
Shop Pay	Save your info for lightning-fast checkout. Set up via the Shop app.	Worldwide
PayPal	Pay with your PayPal balance or link a card. All currencies accepted. We recommend paying in USD.	Worldwide
Afterpay	Buy now, pay in 4 interest-free installments. Select Afterpay at checkout.	US only
Klarna	Pay in 3 interest-free installments or Pay Later in 30 days. No fees when using a debit card.	US only
Apple Pay	Secure, one-tap checkout. Your card number is never shared with merchants.	Worldwide
Google Pay	Fast, secure checkout using your saved Google payment info.	Worldwide
Amazon Pay	Use your Amazon account to pay. No new account needed — just sign in and confirm.	Worldwide
Venmo	Pay via the Venmo app. Both sender and recipient must be US-based.	US only
Meta Pay	Pay seamlessly via Facebook, Instagram, or Messenger. Set up once, use everywhere.	Worldwide

* Your credit card will be charged upon order placement. Cancellations within 24 hours will result in a hold release within 1–2 business days.

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❓ Shipping & Payment FAQ

Do you offer free shipping?

Yes! Free ground shipping is automatically applied to all US orders at checkout — no code needed. 🎉

Can I upgrade to faster shipping?

Absolutely! USPS Priority Mail (1–3 business days) is available at checkout for US orders.

My tracking number isn’t updating — what do I do?

Tracking info can take 24–72 hours to update after your label is created. If nothing has moved after 5 business days, contact us and we’ll investigate right away.

My order says delivered but I haven’t received it.

Check around your delivery area and with neighbors or building management. If still missing, contact us within 5 days of the marked delivery date and we’ll work with the carrier to resolve it.

Can I change my shipping address after ordering?

Address changes can only be made before your order ships. Contact us immediately at customersupport@kshairdeluxe.com or call/text (646) 450-5507.

Do you ship to PO Boxes?

USPS Standard and Priority Mail can ship to PO Boxes within the US. UPS and DHL do not — please use a physical address for those carriers.

What happens if my package is lost or damaged?

Contact our support team within 7 days of the expected delivery date and we’ll open a claim with the carrier and make it right. 🖤

Is my payment information secure?

Absolutely. All transactions on kshairdeluxe.com are encrypted and processed through trusted, PCI-compliant payment providers. We never store your full card details.

Can I pay in my local currency?

Yes! Prices are displayed in your local currency based on your region (USD, CAD, GBP, EUR). PayPal also accepts all currencies, though we recommend paying in USD for the most accurate rate.

Is Afterpay or Klarna available internationally?

Afterpay and Klarna are currently available to US residents only. International customers can use credit/debit cards, PayPal, Apple Pay, Google Pay, or Amazon Pay.

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📬 Need Help?

Our support team is here for you. Reach out anytime!

📧 customersupport@kshairdeluxe.com
📞 Call or Text: (646) 450-5507

— Kimone’s Hair Deluxe 🖤