Refund Policy

Our Refund & Return Policy 🖤

Your satisfaction is everything to us. Please read our policy carefully before making a purchase.

📦 Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

✅ Eligibility Requirements

To be eligible for a return, your item must meet all of the following conditions:

• Unworn and unused
• Not cut, trimmed, dyed, or altered in any way
• In its original packaging with the Kimone's Hair Deluxe label intact
• Accompanied by your receipt or proof of purchase

Items that do not meet these conditions will not be accepted for return.

🔄 How to Start a Return

1. Email us at customersupport@kshairdeluxe.com to request a return.
2. Once approved, we'll send you a return shipping label and instructions.
3. Do not send items back without first requesting a return — they will not be accepted.

💳 Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 3–5 business days, depending on your bank or card issuer.

If the return is not approved, the item will be shipped back to you.

🔁 Exchanges

The fastest way to get what you want is to return the original item and, once the return is accepted, use your store credit or refund toward a new purchase.

⚠️ Damages & Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.

📍 Lost or Stolen Packages

We are not responsible for lost or stolen packages. Please ensure your shipping address is correct before placing your order. If you need to make a correction, email us before your tracking information is issued.

📬 Contact Us

Email: customersupport@kshairdeluxe.com
Call or Text: (646) 450-5507
Hours: Monday – Friday, 9AM – 6PM EST

Only at Kimone's Hair Deluxe. 🖤