📦 Track Your Order

Stay in the know — from our hands to yours. Click below to check your shipment status in real time.

🔍 Track Your Shipment

Enter your order number or tracking number on our tracking page to get a real-time update on your shipment.

Track My Order

❓ Frequently Asked Questions

When will my order ship?

Most orders are processed and shipped within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order is on its way.

How do I find my tracking number?

Your tracking number is included in your shipping confirmation email. Check your inbox (and spam/junk folder) for an email from Kimone's Hair Deluxe. If you can't find it, contact us and we'll look it up for you.

How do I find my order number?

Your order number is in your order confirmation email sent right after you placed your order. It typically starts with #KHD or a number sequence. You can also find it in your account if you checked out with an account.

My tracking number isn't updating — what should I do?

Tracking information can take 24–72 hours to update after your label is created. If your tracking hasn't moved after 5 business days, please reach out to our support team and we'll investigate right away.

Do you ship internationally?

Yes! We ship to select international destinations. Delivery times vary by location. International customers are responsible for any customs fees or import duties that may apply.

What are your shipping timeframes?

Domestic (US) orders typically arrive within 5–10 business days after shipping. Expedited options may be available at checkout depending on your location.

My order says delivered but I haven't received it — help!

First, check around your delivery area and with neighbors or building management. If the package still can't be located, contact us within 5 days of the marked delivery date and we'll work with the carrier to resolve it.

Can I change my shipping address after placing an order?

Address changes can only be made before your order ships. Please contact us immediately at customersupport@kshairdeluxe.com or call/text (646) 450-5507 if you need to update your address.

📬 Still Need Help?

Our support team is here for you. Reach out and we'll get back to you as quickly as possible.

📧 customersupport@kshairdeluxe.com
📞 Call or Text: (646) 450-5507

— Kimone's Hair Deluxe 🖤